Fulfillment of the technical services we provide to our customers in a quality, continuous and fast manner and customer satisfaction with our customer-oriented work constitute the basis of our service understanding. In order to understand and analyze customer needs in the best way, we continuously improve existing systems and develop new methods to provide the right and fastest technical support. Each customer complaint is evaluated as a separate process and corrective and preventive methods (activities) are carried out as soon as possible to prevent recurrence.
TOn-site assembly, maintenance and repair services of all the machines of the companies we represent are provided by our trained technical service personnel in accordance with the needs of our customers and whenever necessary, according to the constantly updated technical documentation and using original spare parts. The efficient operation of our machines depends on continuous, timely and systematic service support and the provision of this service by well-trained personnel.
Our company, which has a large stock of spare parts, provides on-site and timely spare parts supply to its customers with the fast spare parts supply network created by our brand YIZUMI, especially in plastic technologies. Our company serves with the understanding and awareness that "There is no tolerance for delay and waiting in production". General Makina is distinguished from its competitors thanks to its fast spare parts network combined with its expert technical service personnel.
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